shipping / customer care

All orders over $150 free shipping

Shipping fees are determined by the size/quantity of your order and the location of the delivery.
Once you proceed to checkout the correct shipping charge will be displayed.
All orders over $150 in value will have free shipping applied Australia wide.

Dispatch times are the time it takes platinum glaze to package and process your order. These times can range from 1-5 days depending on availability of stock and volume of orders.
Platinum glaze will contact you directly if the time of your order has been delayed or an issue has appeared.

Shipping times are estimated to vairy depending on your location. Delivery times can range from 3-10 days once parcel has been dispatched from platinum glaze and is not when your order is placed.
An estimated shipping time may be given once product has been processed but this is only an estimate and are not a guaranteed date of delivery.
As parcels are delivered by a third party it is not in the control of Platinum Glaze if delays incur and/or your parcel is delayed.

A tracking number will be supplied once you purchase has been processed and shipped.

At this point Platinum Glaze does not offer international shipping and is restricted to Australia wide shipping

We do not normally give refunds if you change your mind or make the wrong decision. Any refund will be at our absolute discretion. 
If a refund is approved the products must be returned to Platinum glaze within 30 days of the purchase date, un-used and in the same condition it was sent. Once the products have been accessed, we will determine if the refund has been approved or declined.
If approved the money will be refunded from your original payment method.
A 20% restock charge will be applied to all refunded items and the shipping will not be covered by Platinum Glaze.

Any damaged to the package or items must be emailed directly to Support@platinumglaze.com.au
If a parcel is lost in transit an enquiry will be made with the shipping company to determine the location of the parcel. And if lost will there be compensation made to the customer before a new order can be sent out
If the parcel was marked as delivered and not present at the set address there will need to be an enquiry made to the shipping company to show proof of delivery. Platinum glaze is not responsible for shipping once it has been handed to the courier and does not cover for stolen or lost goods